Click on the Question to View the Answer
Why Should I Choose Flower Gift Korea Over Other Gift Shops?
We Flower Gift Korea provide refunds, make our own products, provide great customer service, deliver on Sundays, deliver on certain holidays, and specialize in serving English Speaking Customers All Over the World.
What is the fastest you can send my flower order?
Depending on the flowers we have at the moment and the volume of orders, we can prepare and deliver your flower your order within 3-4 hours. However, for a guaranteed order fulfillment continue reading.
To be ensured a flower delivery, we need to receive and confirm your order before we make/finish our run to re-stock our flower supply. We make our runs to the flower market in Korea some time before 11:30am Korea Standard Time. If we receive and confirm your order before we go and return from the flower market, we can send your flower out (for any products that are in season) within 4 hours of receiving your order, depending on how many orders we have and how far the delivery location is from us. We are located in Seoul near Yangjae Citizen’s Forest Subway Station on the red line (2 subway station south of Gangnam Subway Station), so the further away from us, the longer it will take to deliver the flowers.
*Note: The Flower Market in Korea is closed on Sundays and on certain (random) days of the month. On days the flower markets are open, most of the merchants leave at around noon.
Also, we can only send flowers on the same day Monday – Saturday. It may be possible to still process an order received later in the day or even on a Sunday, but please call us or message us on our Facebook Page or on one of our messengers and a customer service agent will let you know if it is possible. Also, there is no extra charge for a quick same day delivery, since we can’t guarantee it all the time.
However, it is better not to send same day orders on Tuesday, Thursday, and Saturday. The reason for this is that we want to make sure that we only provide the best quality products. As mentioned in the blog, fresh flowers are brought into the flower markets every Monday, Wednesday, and Friday morning. So, it is best to make your order in advance so that we can get the very best flowers for your loved ones in Korea.
Also, you should be careful with places that claim that they can send flowers to anywhere in Korea within 4 hours. It it is near impossible to consistently send out a good quality flower product within 4 hours of receiving the order to anywhere in Korea. The only way to possibly send flowers all over Korea within a day of receiving the order is if the seller was actually in fact a broker (middleman) who just contacted flower shops in the area that you are trying to send the flowers to. And the problem with this is that it is impossible to guarantee that the flower shop actually has the flowers you order, so the receiver can easily be sent the wrong flowers, low quality flowers, and even, no flowers at all.
Some flower shops charge more for certain days like Valentine's Day, Christmas, etc. What about Flower Gift Korea?
Our flowers remain the same price throughout the year. We sometimes increase costs of certain products, but if you purchase something 2 months before the delivery date, there will be no extra fees added, unless you have chosen the wrong delivery location. So you can order flowers for Valentine’s Day 5 months before, and you will pay whatever cost is listed on the website at the time of your purchase. We however may not be able to fulfill your order if you order on the same day as the delivery day on our really busy days, since it takes time to prepare and deliver flower orders in South Korea.
Can you deliver on Sundays and Holidays?
Yes, we deliver on Sunday. However, orders made after 11:30 am Saturday may not be easy to fulfill. Please contact us if you want a Sunday delivery made in short notice. It isn’t possible to deliver flowers or parcels on certain holidays. If we don’t mention that we will be closed during a period of time on our homepage, then deliveries will be made as usual. Contact us via Facebook, phone, email, or messenger if you have questions. Delivery on Sundays and Holidays do not cost any extra money, but we can’t promise that we will be able to fulfill the request all the time. We will do our best to meet your needs.
Can I make a large order for 5 items or more?
Yes, please contact us for large orders (that include at least 1 flower product), so we can arrange the proper delivery service for you. Also, we can help you save money on delivery costs for extra large orders. A rule of thumb is, if you are sending more gifts than one adult can carry, you should contact us. We may be able to provide a lower total cost for you.
Do you guys ever close?
Our offline shop hours are Mon-Fri (10am-7pm). However, we currently rarely close our delivery service and are still able to make deliveries on most holidays. The times we usually are closed are for a day or two during Korean Thanksgiving (Chuseok), a day or two during Korean New Years, and a few other times. In the event we do close our operations, a notice will be placed on the homepage in advance. Orders can still be processed during times we are closed, but we don’t make deliveries on those days.
How do I know when the delivery has been made?
After our delivery person finishes the delivery, she/he will confirm with us that the delivery has been made. The confirmation does not happen in real time because our delivery person may may be driving or unable to for various reasons, but it will happen shortly after the delivery has been. Then you will receive a “Your order is complete” email, which will include all of the information you filled out.
When can I place an order?
You can place an order on any day at any time. Our online ordering service via our website is open 24 hours a day and 7 days a week, 365 days a year. It is best to make the order in as advance as possible, so we can make sure to have your flowers on stock. However, as mentioned, we can fulfill same day orders (when not too busy) if the order is completed before 11:30am and can often deliver on Sundays and Holidays, but please message us first, since there may be a chance that we won’t be able to complete the delivery for you.
I can't checkout. What may be the problem?
*You must use only 5 digits without any space.
Phone Number Input:
Do not put hyphens between numbers.
*If you don’t know the phone number of the recipient, at the very least, we will need a messenger id like Kakao or WhatsApp so we can ensure that he or she receives the gift.
*If you are having trouble processing the order, just contact us and we will email you an invoice.
Where do you guys deliver to?
Flower Gift Korea delivers Gift Boxes, Chocolates, Gift Sets, and Stuffed Toys all around Korea, including Jeju Island, and flowers can be delivered all around Seoul, and some places in Gyeongi-do. If the area in Gyeongi you want to send to is not mentioned, we still may be able to make a delivery for you. Just message us and ask us for the particular location in Gyeongi-do. Also, check out our delivery policy page for more information.
FYI: Gangnam, Itaewon, Hongdae are all in Seoul, and Bundang, Suwon, and Yongin are in Gyeongido.
Do you guys deliver to US military bases/soldiers in Korea?
Yes, check out the options below.
Option 1: Sending Gift boxes, Chocolates, Teddy Bears, (anything that is not a live flower or a gift basket of some sort)
We can send these items to anywhere in Korea, but we can’t guarantee the date. If you order a package for someone, then it will likely end up at the Yongsan base, which is where they manage all of the deliveries for military in Korea.
*No extra delivery fee
Note: If you want something listed above hand-delivered to the recipient at the front gate on a specific day, we can arrange this for you, but there will be an extra delivery fee.
Option 2: Sending a Flower or Gift Basket (No Fruit Baskets Though)
People Stationed in Seoul or Gyeongido can receive flowers or gift baskets at the main gate.
What will happen is that a representative of Flower Gift Korea will contact the recipient and set up a time to hand them the gift at the main gate.
If you plan on sending something to military personnel in Korea, it is advised to make your order early, so we can make the necessary arrangements to deliver your order.
-The total value of your order must be at least $100 US.
-For Hand-Delivery to the gate, the amount of gifts sent shouldn’t be more than enough for one person to carry by hand and deliver via subway or bus.
-For large (heavier) orders, contact Flower Gift Korea and we will try to arrange something for you.
*Delivery Fee depends on location (No extra fee for Seoul Deliveries)
The only thing we can’t deliver to military bases is a fruit basket.
How are the gifts delivered?
All of our flower products and gift baskets are hand-delivered to ensure that the gifts are presentable when the person receives the gift. Our gift boxes and chocolate gifts are sent via an express delivery service and will arrive in a carefully packaged box. However, if you order any flower product and add a gift box or a box of chocolates to the order, your whole order will be hand-delivered.
How long does it take for my Gift Box to be delivered?
As long as we receive your order before 1:00pm (Korea Time) on a weekday, we can deliver your Gift Box the very next day. On rare occasions, it may take an extra day. But, 95% of the time, your order will reach the destination the day after you complete your order. The only exception is for Jeju Island or orders received during the weekend, or busy times like holidays and romantic days, which may require an additional day.
How can I find out what the postal/zip code of the address in Korea is?
*If you have the exact address, but can’t find the postal code (or don’t have time), just type in one of the following general zip codes:
Busan – 46768, Chungbuk – 28005, Chungnam – 32831, Daegu – 42462, Daejon – 34358, Gangwondo – 25627, Gwangju – 62404, Gyeongi – 12427, Gyeungbuk – 38573, Gyeungnam – 53286, Incheon – 23023, Jeju Island – 63602, Jeolla Bukdo – 56447, Jeolla Namdo – 59230, Sejong – 30083, Seoul – 04623, Ulsan – 44715,
However, to avoid processing delays, it is advised to input the exact postal code of the destinnation. Some people may not know their zip code, in that case, as long as you have the general address, go to www.juso.go.kr/openEngPage.do and type in the address in the search field. On the far right of the search result, you will see the 5 digit zip code for the address. If you need help with this, please email us. You can still process the order if the zip code is not 100% accurate.
I have absolutely no clue what the address is, but I still want to send a gift to someone in Korea. Can Flower Gift Korea help?
It is possible, but you will have to contact us and request for help. If you want to send a present to someone in Korea, but you can’t get a hold of his or her address, here’s what you must do:
1. Finish your order via Checkout and adding products to your cart. Fill out as much as possible.
2. Contact us at email@example.com and tell us your name, order details, the recipient’s phone number and full name, and an explanation of how you know the person. (So, the person actually gives us his or her address)
3. After your payment has been processed we will take care of the rest.
4. We will send you a confirmation email once the delivery has been made.
*Note: It may take an additional day to process the request depending on how late the order is made and how difficult it is to get in contact with the recipient.
I don't know the phone number of the person in Korea, is that okay?
It is possible to still send the flowers to someone without a phone in Korea, but it will make it much more difficult. You however need to either give us the person’s messenger id like WhatsApp or Kakao. Also, you really need to get the address correct, or else the delivery can be delayed by a day or two. It is best to have the phone number, so that we can ensure that the delivery was successful. If you don’t know the number, just type in “000” in the recipient phone field when you checkout and provide a messenger id.
How do I make an order?
You can add each item to your cart by clicking on the image of the product you want to purchase and clicking on “add to cart”. When you have finished selecting your products, click on “CheckOut” and fill in your payment and shipping information in the required fields. To see step by step instructions with images on purchasing a product, click on the following link: How To Purchase A Product
If for what ever reason you are still unable to make a purchase, just contact us, we will be more than happy to help you process your order.
Can I just message you my order details and you send me an invoice to pay?
This is possible, but it might take some time to reply to your message. Also, it is best if you can make the order online, so that you can have a record of everything. If you request an invoice, it’ll be a simple invoice with the price and total due. In this case, we would need you to message us the recipient’s address, personalized message, and contact information (preferably a phone number, but we have made orders with just the recipient’s Facebook profile or email address).
I saw some nice flowers on your Instagram/Twitter/Facebook Account, but I don't see them in the shop. How do I purchase those?
A lot of the designs that are not on our online shop are flower of the day products or special requests. You can request a design by messaging/emailing/calling us and we will give you a quote With that same, some of the exact flower arrangements may not be available at time because most flowers are only in season at certain times. To get the best deal possible, you should purchase “FGK’s Choice of The Day”. You can trust that you will receive the most value for your dollar by doing so. Just read our reviews!
Do you guys provide refunds on all purchases?
We provide refunds on all of our products except for our fruit baskets, deliveries made to people who reject your gift, and incorrect addresses. If you send a gift to a celebrity who doesn’t know who you are, or your gifts are rejected, or you gave us the wrong address; we can not provide you with a refund. In the case of giving us the wrong delivery, the order will be brought as is back to our shop and you will be contacted. If you find the new address and want the gifts to be delivered again, you’ll have to pay for 2 delivery fees (Seoul $26), since we it will take extra time and labour to arrange everything again.
We will be more than happy to provide a full refund on all matters we have control over or help solve whatever problem occurs because we want to meet your needs. We are a family run business and we want to make sure that the gifts you purchase will in fact meet your standards. Check out our refund policy for more information.
How can I trust you guys?
Well, what do you have to lose? We provide 100% of your money back if you are not satisfied. You can also visit our Facebook page or Google page and read the positive reviews left by various real customers and check out our social media accounts. How many online flowers shops in Korea have positive reviews written by people from different parts of the world? How many of them actually have social media accounts that are up to date? How many are actually making their own flowers? Just us, Flower Gift Korea.
Also, the owner of Flower Gift Korea is Tony Choi who hosts the Entrepreneur Korea podcast and the Hagwon Start podcast. Also, Flower Gift Korea is a family run business and you can see our team by visiting our About Us Page.
So, now you know that you are dealing with real people. Most online flower shops are run by people who don’t show their faces, because it’s usually just one person pretending to be a flower shop. But, it’s actually just one person who doesn’t even make any of the flowers they sell. If you ask around the English speaking community of Korea, you will be able to find out if Tony Choi is a person you can trust. And to remind you again, we are the only flower shop in Korea that provides a money back guarantee.
Can I send some presents from my country to your shop and have you guys deliver them for me?
Yes, we can, but we can only do this if you purchase $100 US or more from our website. So take for example you want to send some specific chocolates and a doll that is only found in your home country. And you want to send some flowers to someone in Korea, plus the items you send to us. We can do that for you, only if your overall purchase is $100 US or more.
Also, we do not charge extra for this kind of service. But if the item is very big and requires more work to prepare/deliver, then we might have to charge more.
And please remember that it can take a long time for your items to reach us in Seoul, South Korea. So please make sure you give us enough time for the items to arrive in Korea, prepare the gifts, and deliver them.
Please contact us at firstname.lastname@example.org or better yet, on Facebook or on our other social media and we will figure the details out together.
Do you guys take special requests?
Yes, if you have a certain flower design in mind, or better yet, have a picture of something you would like that is not on display on our online shopping mall, or want to substitute flowers in certain products, please let us know. Also, you may you want to make a large order of gift boxes or flowers for a special event, in that case we can work out a deal if you are purchasing in large amounts. However, we can’t fulfill special requests during busy periods like Valentines Day, Parents Day, Christmas, etc.
We have arranged specific flower designs for people and bulk sales. The cost of special requests depends on the cost of flowers at the time. To get an idea of the price, find a basket size you like and the cost will most likely end up costing the same or $10-$40 more, depending on the flower types involved and the amount of flowers used.
Also, we have helped people add products to the flowers they were purchasing. For example, customers have requested for us to add “Godiva chocolates”, “Cakes” and specific “wines/champagnes” to their orders. We can even add these types of gifts to your overall purchase, but there will be a either $20 or 35% service fee (which ever one is higher) per special item, since we have to search for and obtain these items separately, and most importantly, pay taxes on the items. So if an item costs us $10 to buy, the service fee will be $20. If an item costs us $80, the service fee will be $28, and so on.
Please contact us at email@example.com or better yet, on Facebook or on our other social media and we will figure it out.
Do I have to make an account to purchase gifts?
No, you can just input the required information when you checkout without making an account. But, if you make an account, it’ll be more convenient to purchase gifts in the future. If you have trouble making a purchase, please contact us via Facebook or phone.
What is the 7 Day in Advance Reminder?
When you purchase a product from Flower Gift Korea, you have the option of requesting reminders for any type of day for any occasion. For example, you can choose Valentine’s day, Christmas, and input your mother’s birthday. If you request reminders, we will send you an email reminder 7 days before the date, so that you won’t forget about your loved ones in Korea. This service is FREE of charge! There are a lot of special days in Korea, so don’t miss the chance of sending a gift to someone on a special day. If you haven’t purchased any gifts yet, but would like to receive reminders for all of the special/romantic days in Korea, just send us an email to firstname.lastname@example.org
What methods of payment does Flower Gift Korea accept?
We Accept bank transfers, PayPal, and Credit Card Payments on our website. We currently accept 87 different currencies from over 200 different countries.
For more information on the currencies we accept, visit our payments (info) page
Bank Transfer Info:
Note: $1US = 1,000won (For Example $99 = 99,000 won)
***Only Send Korean Won in Your Bank Transfer***
If you transfer money in any other currency, the bank will charge an exchange fee, which Flower Gift Korea is not responsible for. Only transfer Korean won.
Make your payment directly into our Korean bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. And the amount that is received is final, so you must take care of all transaction costs.
From Korean Bank Account:
Name: 최은정 (Choi Eun Jung)
Bank: Woori Bank (우리은행)
From International Bank Account:
1.SWIFT CODE: HVBKKRSEXXX
2. Bank Address:
1585 SANGAMDONG MAPOGU SEOUL SOUTHKOREA
3.account number: 1005-903-003447
4.recipient: CHOI EUNJUNG
5. Phone number: 010-6659-2629
6. Business Address: Seoul, Seocho Gu, EonNam 1 street 5, Room 103 Korea, Republic of
***Only Send Korean Won***